Call Center Agent’s Story of Living and sleeping in the Streets before Landing a Job Inspires People

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After both his parents passed away, Danilo was forced to live in the streets with nothing but the shirt on his back.

Danilo Macababbad was just 17 years old when his father passed away from complication of diabetes. While he studied at the Unibersidad de Manila, taking the course of Education majoring in PE and Sports, his mom worked hard selling food to send him to school. But after a long day working, Danilo’s mother took a bath and soon collapsed. She was brought to the hospital and stayed at the ICU but soon passed away.

Danilo, left alone with no one to provide for him, had to quit school as he had no money to pay for tuition. He then left their home as he could no longer afford rent. In just a few months he found himself alone in the streets, with just the shirt on his back and nothing to his name.

It isn’t easy to find a job despite being a college graduate in the Philippines. Many jobs require years of experience, while some require at least a college diploma. For many undergraduates, joining the Business Process Outsourcing (BPO) industry is the best option for them. For Danilo, looking for a call center job wasn’t easy. Interviewers noticed that his clothes reeked and that he doesn’t even dress up for interviews. But what they don’t know is that Danilo has no choice.

When he was finally accepted to one call center, Danilo recounts how the company helped him with everything when it came to acquiring the job. Despite how he looked, the interviewers saw his potential in being a good speaker. As soon as co-workers learned about his story, they gave him clothes and things to use. One co-worker even helped him find a place to stay.

Call centers offer good benefits and salaries, making many young workers opt for it. However, working at a call center isn’t easy. There are times when they have to work on the graveyard shift, and the body sometimes has a hard time adjusting to the ever-changing lifestyle. However, Danilo remain positive and promises to give this job his all. He believes that being a call center agent is his first step to success.

His story was featured in GMA’s show, “Front Row,” and is now inspiring thousands of young Filipinos to never give up on their dreams.



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